By Michael Dorausch, D.C.

Chiropractic software, I haven’t discussed billing or practice management suites in some time. Still no news on any practice management software running on Linux (unless using VMware). Wow, back in November of 2007 I had a practice management software post with questions about products on the chiropractic market at that time. Also briefly in November of 2007 there was a software and attorney mail post regarding the same topic, management and billing software for the chiropractic office, and my interest in getting software running on operating systems like Ubuntu.

Many chiropractors I’ve spoken to have switched to touchscreen chart note and billing systems. Without promoting any particular brands of software I made a list of some things that would be beneficial for chiropractic clinics.

A complete system, with chiropractic specific EMR information, that’s customizable but ready to use without much customization (out-of-the-box so to speak). Should definitely be touchscreen but system should run across network of computers and function whether using touchscreen monitor or standard monitor mouse and keyboard.

Bonus if software functions on portable tablet PCs as well as in adjusting room workstations. I’ve dealt with too many practice management systems that only run well on the main computer the installation is on. That’s a major negative in my book.

Practice management software should be integrated with EMR and designed specifically for chiropractors, not just physical therapy type chiropractic offices, but real-world high-volume chiropractic practices using techniques such as Gonstead, diversified adjusting, or those that use modalities and acupuncture.

Software should be able to produce high-quality and accurate SOAP chart notes. Charting shouldn’t slow down the doctor or staff. A user-friendly and customizable SOAP system is essential, since practices vary from one to another. It should be easy for a chiropractor (and or staff) to manage the entire clinic using one efficient and effective software package.

From when a patient walks into the office, until they leave, there should be detailed beginning to end patient flow information available. Also to be customized, since chiropractic offices use different practices and procedures, when it comes to collecting payment, having people sign in, and moving to and from adjusting areas.

Electronic claims filing is an obvious essential, as are past due tracking of claims. Analytics on insurance carrier performance would be a bonus. Analytics with charts and graphs on nearly everything you can think of related to practice, such as cash income versus payments made on American Express cards, should be viewable in a graph like fashion.

What else? Who’s producing the best practice management any electronic billing claims management software out there? I know the chiropractic software companies will say their product is best, but I’d prefer to hear from chiropractors in the field (especially those chiropractors seeing large volumes of clients regularly).